FAQ

HOW DOES SELLING WORK?

Bring in your clothes to our location, (preferably folded, and in bags,) and check in with a Jax staff member. While you shop, our friendly buyer will sort through your items one by one, and select the ones he/she can buy.

HOW MUCH DO YOU PAY?

The buyer will put a retail price on each item selected (based on style, brand, and condition,) and offer you a percentage of that price in cash (on the spot), or a percentage of the price in store credit.

DO I HAVE TO WAIT FOR MY CLOTHES TO SELL BEFORE I GET PAID?

No. We will give you cash or store credit on the spot!

CAN YOU GIVE ME A QUOTE BY PHONE OR EMAIL?

We can’t predict that we will buy an item, and we can’t estimate a price without seeing it in person.

DO I NEED AN APPOINTMENT?

You don’t need an appointment. We buy every day, until an hour before we close.

DO I NEED TO BE OVER 18?

Yes, we do have an age requirement of 18 or over to sell. If you are not 18, you can bring a guardian with you.

DO I NEED MY ID?

Yes, we need either a state ID, drivers license, or passport.

CAN I GET CASH AND STORE CREDIT?

No.

WHAT DO YOU BUY?

We buy men’s and women’s and kid clothing for the young and young at heart. We’re looking for current, up-to-date styles. Clothes must be clean (recently laundered) and in good condition. We buy in season, or just ahead of season. Our stores are filled with clothes that we have selected and bought from the community.

DO YOU BUY EVERYTHING?

No, we buy selectively, choosing the best items from every seller. You can save your time and ours by pre-sorting your clothes before you bring them in. Please remove any intimates, and clothing with holes, stains, fading, or other damage.

HOW DO YOU KNOW WHAT TO BUY?

Our buyers are trained to spot current trends, and to recognize classic fashions. We favor styles that have sold quickly in the recent past. We do our best to price your items fairly.

DO YOU ONLY BUY BRAND NAMES?

Yes. While we do pay attention to brands, we buy clothing based on the style, condition, and the likelihood that it will sell to our customer base.

DO YOU BUY DESIGNER BRANDS? HOW MUCH WILL I GET?

We buy designer brands by the same guidelines as everyday brands: up-to-date, clean, good condition, and appropriate for our customer base. Because we offer only a percentage of our retail price, and must sell an item within a short time frame, we often cannot give you nearly as much as what you paid for the item new.

WHAT SIZES DO YOU BUY?

All sizes kids to adult.

DO YOU BUY SHOES?

No

AND PURSES?

Yes.

DO YOU BUY BUSINESS SUITS OR PROM DRESSES?

No. We buy mostly casual wear.

DO YOU BUY CHILDREN’S CLOTHING?

Yes.

DO YOU BUY COSTUMES?

No.

I HAVE TONS OF CLOTHES! CAN YOU BUY LARGE QUANTITIES?

Yes. We recommend bringing in 1 to 3 bags first, to see what we can buy. If you bring a lot of clothes on a busy day, we may have to serve other sellers before we finish your buy.

WHAT IF I DECIDE I DON’T WANT TO SELL?

Before we pay, you can decide to sell or not sell, or to keep a specific item. The choice is always yours. We’re always happy to look at your clothes, whether you sell or not.  We have assessed your value on your clothes. We are offering you $—

Would you like to accept our offer or decline What would you like to do? Would you like to donate

The assessed value of your clothes are non-negotiable

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